Guest Service Agent
Reports to:GSA Supervisor / Shift leader / Delegate.
Section: Department:Front Office Job Code: Prepared / Revised on: 2. JOB PURPOSE:Under the general guidance and supervision of the GSA Supervisor or Shift leader or delegate and within the limits of established EHC Policies and Procedures and Personnel Manual, responsible for the supervising and participating in all activities pertaining to the Front Desk such as room assignment, guest check in/out, handling of guest messages.
3. JOB DIMENSIONS:Number of Staff Supervised:
Direct Reports:
Total:
Description
Policies, Processes & Procedures
Budget
Day- to-day operations
16. Performs related duties and special projects as assigned
Resource Management
People Management
Continuous Improvement
Reporting
Safety, Quality & Environment
Related Assignments
5. COMMUNICATIONS & WORKING RELATIONSHIPS:4. Interacts, and cooperates with other Front Office Sections and other hotel departments
6. QUALIFICATIONS, EXPERIENCE & SKILLS:Minimum Qualifications:
Hotel School Diploma from hotel training centre/ College
Minimum Experience:
At least 1 or 2 years as receptionist..
Personality / Appearance: Well groomed
Skills:
Communication Skill
Customer skill
Age : 22-30 years
Sex : Male/Female
Education : Hotel School Diploma an advantage but not essential
Language Required : English essential / Arabic
Competencies:
TBD