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Elaf Group

Guest Service Agent

Elaf Hotels
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Job Detail
Industry
Hospitality
Business Unit:
Elaf Hotels
Hotel:
Elaf Jeddah (RSM)
Functional Area:
Hotel/Restaurant Management
Total Position:
2
Job Type:
Full Time - 1 Year
Department:
Elaf Jeddah Hotel
Job Location:
Jeddah, Saudi Arabia
Gender:
No Preference
Age:
22 - 30 Years
Nationality:
Saudi
Career Level:
Entry Level
Education:
Diploma
Minimum Experience:
1 Year
Work Permit:
Saudi Arabia
Apply By :
Dec 3, 2019
Posted On:
Sep 3, 2019
Job Description
1. JOB DETAILS:Title:

Guest Service Agent

Reports to:

GSA Supervisor / Shift leader / Delegate.

Section: Department:Front Office Job Code: Prepared / Revised on: 2. JOB PURPOSE:

Under the general guidance and supervision of the GSA Supervisor or Shift leader or delegate and within the limits of established EHC Policies and Procedures and Personnel Manual, responsible for the supervising and participating in all activities pertaining to the Front Desk such as room assignment, guest check in/out, handling of guest messages.

3. JOB DIMENSIONS:

Number of Staff Supervised:

Direct Reports:

Total:

Description

Policies, Processes & Procedures

Budget

Day- to-day operations

  1. Participates in all activities related to the process of rooming hotel guests.
  1. Provide a courteous welcome upon check in.
  1. Implement and coordinate room assignment with concerned Front Office sections and other hotel departments.
  1. Advises all guests of their room numbers and room rates.
  1. Promotes hotel facilities efficiently.
  1. Handles complaints with immediate action and thorough follow yup.
  1. Handles guest needs, inquiries and requests promptly.
  1. Follows billing instructions.
  1. Registered the Elaf Membership card, as per the membership procedure.
  1. Makes the room status accurate and clear.
  1. Makes necessary arrangements for group and crew check in.
  1. Maintains usage of registration cards.
  1. Acts as a sales person in order to maximize room revenue.
  1. Establishes effective employee relations with colleagues.
  1. Complies with hotels Health, Safety and hygiene policy.

16. Performs related duties and special projects as assigned

Resource Management

People Management

Continuous Improvement

Reporting

Safety, Quality & Environment

Related Assignments

5. COMMUNICATIONS & WORKING RELATIONSHIPS:
  1. Reports directly to GSA Supervisor, Shift leader or Delegate.
  1. Provides assistance to the Front Desk Personnel.
  1. Interacts and cooperates with hotel guests as appropriate.

4. Interacts, and cooperates with other Front Office Sections and other hotel departments

6. QUALIFICATIONS, EXPERIENCE & SKILLS:

Minimum Qualifications:

Hotel School Diploma from hotel training centre/ College

Minimum Experience:

At least 1 or 2 years as receptionist..

Personality / Appearance: Well groomed

Skills:

Communication Skill

Customer skill

Age : 22-30 years

Sex : Male/Female

Education : Hotel School Diploma an advantage but not essential

Language Required : English essential / Arabic

Competencies:

TBD

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