1. Review and be aware of VIP arrivals

1. Ensure appropriate room allocation for VIP guests to meet their preferences
2. Receive, check in & check out all VIP guests in accordance with Front Office standards
3. Escort hotel guests to their rooms explaining and promoting all facilities and services.

1. Continually monitors guest satisfaction
2. Attend to enquiries, requests and complaints promptly
3. Prepare welcome letters for VIP guests

1. Check VIP rooms to ensure correct amenities are in place
2. Update and maintain guest history and remarks
3. Assist with organization and attendance at Cocktail Parties
4. Promote Intercontinental Ambassador membership to meet hotel goals
5. Maximize revenue by selling and promoting rooms to hotel guests
6. Liaise with Housekeeping and Food & Beverage on all aspects of the rooms
7. Assist in meeting goals and budgets

1. Direct and support VIP Waiters and Key Maids
2. Maintain the buffet area in line with standards
3. Maintain the supplies and appearance in line with standards
4. Undertake guest entertaining as required

19. Report anything considered as health or safety hazard to be aware of the ISO Health & Safety Policy

Resource Management

People Management

Continuous Improvement

Reporting

Safety, Quality & Environment

Related Assignments

1. Reports to the Guest Relation Supervisor or delegate.

1. Interacts, cooperates with individuals within the Front Office Department.

3. Interacts, cooperates with Department Heads and Hotel employees as appropriate

Minimum Qualifications:

College Diploma in front office from hotel training center/ College

Minimum Experience:

At least 2 years were in front office operations capacity in 5 star hotel. Personality /

Appearance: Well groomed