Guest Service

Job Detail
Industry
Hospitality
Functional Area:
Client Services & Customer Support
Total Position:
2
Job Type:
Full Time - 1 Year
Department:
Elaf Bakkah
Job Location:
Makkah, Saudi Arabia
Nationality:
Saudi
Career Level:
Experienced Professional
Education:
High School or Less
Minimum Experience:
1 Year
Work Permit:
المملكة العربية السعودية
Apply By :
Dec 19, 2018
Posted On:
Sep 19, 2018
Job Description
  1. Review and be aware of VIP arrivals

  1. Ensure appropriate room allocation for VIP guests to meet their preferences
  2. Receive, check in & check out all VIP guests in accordance with Front Office standards
  3. Escort hotel guests to their rooms explaining and promoting all facilities and services.

  1. Continually monitors guest satisfaction
  2. Attend to enquiries, requests and complaints promptly
  3. Prepare welcome letters for VIP guests

  1. Check VIP rooms to ensure correct amenities are in place
  2. Update and maintain guest history and remarks
  3. Assist with organization and attendance at Cocktail Parties
  4. Promote Intercontinental Ambassador membership to meet hotel goals
  5. Maximize revenue by selling and promoting rooms to hotel guests
  6. Liaise with Housekeeping and Food & Beverage on all aspects of the rooms
  7. Assist in meeting goals and budgets

  1. Direct and support VIP Waiters and Key Maids
  2. Maintain the buffet area in line with standards
  3. Maintain the supplies and appearance in line with standards
  4. Undertake guest entertaining as required

19. Report anything considered as health or safety hazard to be aware of the ISO Health & Safety Policy