Floor Supervisor

Elaf Hotels
Job Detail
Industry
Hospitality
Business Unit:
Elaf Hotels
Functional Area:
الاشراف الداخلي
Total Position:
11
Job Type:
Full Time - 1 Year
Department:
Elaf Bakkah
Job Location:
Makkah, Saudi Arabia
Gender:
Male
Career Level:
Experienced Professional
Education:
High School or Less
Minimum Experience:
2 Years
Work Permit:
المملكة العربية السعودية
Posted On:
Jan 28, 2019
Job Description

Policies, Processes & Procedures

§ Implements approved departmental policies, processes, procedures and provides instructions to subordinates and monitor their adherence so that work is carried out in a controlled manner

Day- to-day operations

§ Implements the day-to-day operations assigned for the Housekeeping section to ensure compliance with the established standards and procedures

Housekeeping

§ Maintains high cleanliness standards for both rooms and public areasin designated floors and inspects them to ensure that standards are met

§ Assists in administrating guest satisfaction inspection procedures andsends reports to Housekeeping manager in order to achieve high levels of service standards

§ Reports lost-and-found items to Senior Floor Supervisor, and ensures staff is trained tofollow correct procedures for both

§ Plans work schedules and room assignments in designated floors with minimum disruption toguests in order to ensure room readiness

§ Ensuresroom attendants are delivering great guest service by encouragingresponsiveness to guest needs

Direction of Subordinates

§ Organises and supervises the activities and work of a small team of subordinates to ensure that all work within a specific area of Housekeeping activity is carried out in an efficient and procedurally compliant manner

Continuous Improvement

§ Contributes to the identification of opportunities for continuous improvement of systems, processes and practices taking into account ‘international best practice’, improvement of business processes, cost reduction and productivity improvement

Reporting

§ Prepares departmental reports of ELAF timely and accurately to meet Hotel and department requirements, policies and standards

Safety, Quality & Environment

§ Complies with all relevant safety, quality and environmental management policies, procedures and controlsto ensure a healthy and safe work environment

Related Assignments

§ Performs other related duties or assignments as directed