TRAVEL SUPERVISOR - GSA

Elaf Travel & Tours
Job Detail
Industry
Hospitality
Business Unit:
Elaf Travel & Tours
Functional Area:
Operations
Total Position:
1
Job Type:
Full Time - 1 Year
Department:
Travel & Tours
Job Location:
Jeddah, Saudi Arabia
Gender:
Male
Age:
30 - 50 Years
Nationality:
Saudi
Career Level:
Experienced Professional
Education:
Bachelors
Minimum Experience:
10 Years
Required Travel:
Not Required
Work Permit:
Saudi Arabia
Apply By :
Apr 25, 2018
Posted On:
Jan 25, 2018
Job Description
Supervise the efficient operations and monitor performance of the assigned team in order to achieve revenue, yield and volume targets.Ensure team compliance with all BG reservation policies and procedures and standards of guest service (i.e. handling guest problems, answering telephone enquiries within 3 rings, pre-flight checks, timeliness, grooming, courtesy etc)Handle day-to-day problem resolution, escalating to higher levels as required.Assign duties, responsibilities, staff roster and leave recordsCoach, counsel and motivate the team, evaluate performance in a meaningful way that recognizes staff achievements and provide opportunities for skills enhancement Keep self and the team up to date on product, service, policies and procedures through regular team meetings ensuring communication and understanding by team members.Ensure all monies accounted for and TSR talliesEnsure ticket stocks are correctly logged, stocked, stored and all material properly stocked and displayed.In a state of flight disruption, ensure liaison with all involved (guests and colleagues alike) is managed in a positive manner and that revenue and guest satisfaction requirements are maintainedResponsible for having queues, PTA issues, TODs and re-issues completed in a timely manner