Reservation Agent

Job Detail
Industry
Hospitality
Functional Area:
Operations
Total Position:
1
Job Type:
Full Time - 1 Year
Department:
Hotel Elaf Kinda
Job Location:
Makkah, Saudi Arabia
Gender:
No Preference
Nationality:
Saudi
Career Level:
Experienced Professional
Education:
Bachelors
Minimum Experience:
3 Years
Work Permit:
Saudi Arabia
Apply By :
Feb 10, 2020
Posted On:
Nov 10, 2019
Job Description

Answer the phones, e-mails, faxes, and letters promptly

Receive, process, and confirm guest reservations made by/for clients over the phone,

e-mail, Holidex Plus, etc.; ensure VIP guests receive priority bookings during peak periods.

Prepare reservations, cancellations, and amendments from the computer

Enter telephone bookings correctly and directly into Fidelio

Allocate guest suites, special room requests.

Check availability each day; be aware of all Elaf Hotels selling status

Maximize room revenue by up selling deluxe accommodation; aware of special promotions

Use the F5 for quoting the correct rates, check guest profile and check with the caller whether he is a PCR member

Be familiar with Hotel breakfast rates, guaranteed company rates, discounts, special rates and promotional rates.

Check all correspondence has been replied to in accordance with the clients’ instructions.

Attach amendments, cancellations and confirmations to correspondence of future clients as well as credit letters.

File all correspondence

Ensure Front Office archives are in order

Be familiar with Holidex Plus reservations system and handle inquiries

Send or faxes when necessary

Be familiar with Hotel facilities

Advise other departments of special guest requirements

Coordinate client billing requests with Credit Manager.

Be familiar with FIT, UFO incentive scheme.

Ask for the ETA, arrange for airport pick up whenever guest requires.

Report anything considered a health or safety hazard to be aware of the ISO health & Safety Policy.