موظفة خدمة عملاء ‏

تفاصيل عن الوظيفة
المجال المهني
حسن الضيافة
المجال الوظيفي:
خدمة العملاء ودعمهم
مجموع المناصب:
2
نوع الوظيفة:
دوام كامل - سنة واحدة
القسم:
Elaf Bakkah
مكان العمل:
مكة المكرمة, المملكة العربية السعودية
الجنسية:
سعودي
المستوى الوظيفي:
موظف مهني
التعليم :
مدرسة ثانوية أو أقل
الحد الأدنى من الخبرة:
1 سنة
رخصة العمل:
المملكة العربية السعودية
تاريخ النشر:
١٢ فبراير ٢٠١٩
المهارات المطلوبة
  1. Review and be aware of VIP arrivals

  1. Ensure appropriate room allocation for VIP guests to meet their preferences
  2. Receive, check in & check out all VIP guests in accordance with Front Office standards
  3. Escort hotel guests to their rooms explaining and promoting all facilities and services.

  1. Continually monitors guest satisfaction
  2. Attend to enquiries, requests and complaints promptly
  3. Prepare welcome letters for VIP guests

  1. Check VIP rooms to ensure correct amenities are in place
  2. Update and maintain guest history and remarks
  3. Assist with organization and attendance at Cocktail Parties
  4. Promote Intercontinental Ambassador membership to meet hotel goals
  5. Maximize revenue by selling and promoting rooms to hotel guests
  6. Liaise with Housekeeping and Food & Beverage on all aspects of the rooms
  7. Assist in meeting goals and budgets

  1. Direct and support VIP Waiters and Key Maids
  2. Maintain the buffet area in line with standards
  3. Maintain the supplies and appearance in line with standards
  4. Undertake guest entertaining as required

19. Report anything considered as health or safety hazard to be aware of the ISO Health & Safety Policy