Answer the phones, e-mails, faxes, and letters promptly
Receive, process, and confirm guest reservations made by/for clients over the phone,
e-mail, Holidex Plus, etc.; ensure VIP guests receive priority bookings during peak periods.
Prepare reservations, cancellations, and amendments from the computer
Enter telephone bookings correctly and directly into Fidelio
Allocate guest suites, special room requests.
Check availability each day; be aware of all Elaf Hotels selling status
Maximize room revenue by up selling deluxe accommodation; aware of special promotions
Use the F5 for quoting the correct rates, check guest profile and check with the caller whether he is a PCR member
Be familiar with Hotel breakfast rates, guaranteed company rates, discounts, special rates and promotional rates.
Check all correspondence has been replied to in accordance with the clients’ instructions.
Attach amendments, cancellations and confirmations to correspondence of future clients as well as credit letters.
File all correspondence
Ensure Front Office archives are in order
Be familiar with Holidex Plus reservations system and handle inquiries
Send or faxes when necessary
Be familiar with Hotel facilities
Advise other departments of special guest requirements
Coordinate client billing requests with Credit Manager.
Be familiar with FIT, UFO incentive scheme.
Ask for the ETA, arrange for airport pick up whenever guest requires.
Report anything considered a health or safety hazard to be aware of the ISO health & Safety Policy.